Frequently asked questions

FAQ

1Do you charge freight and what does it cost?
The freight charge is calculated on what is ordered, the cubic dimensions and delivery point. If you would like a quote on delivery before placing your order please contact us.
2Is the product that I am wanting to order available and if not what is the delay? or delivery time to obtain the item?
If it is not in stock and needs to be made to order we check with the factory as we deal direct with the manufacturer; generally it is approximately 20-24 weeks.
3What colours are available?
We only stock in black, or white on beauty products, and as indicated on the product info, but if the item is vinyl finished there is a range of colours to choose from which can have items custom made. We can provide sample colour swatches on request.
4What are the product dimensions?
These are listed under product details. If unsure please contact us.
5Do you have a showroom?
We are an online only store, veiwing is unavailable.
6What are your opening hours?
We are open Monday - Friday, 9am to 5pm, (closed public holidays) but please feel free to leave a phone message or email us any time and we will get back to you just as soon as possible.
7What are your payment options?
Visa, MasterCard, direct bank deposit. Payment by credit cards incur a 3.5% surcharge. All orders require a 50% deposit with balance due before delivery.
8Is there a warranty provided?
Yes, this is stated in our terms of trade provided at time of quoting. Faulty items will be replaced/repaired or refunded. We do not offer sale and return. However on agreement with the company, should the goods be returned in the original product packaging in good order and condition, at the purchasers cost, a refund would be made following inspection less restocking fee (10% restocking fee). Prior approval must be obtained before goods will be accepted.
9What electrical plugs are supplied?
Due to the different country regulations the items are not wired and holes are not always cut due to the many different client requirements for the plug location. However fittings are supplied to suit the unit on certain models.
10Will I receive everything that is normally required to install basin units?
Yes, however a licensed plumber will be needed to install units where plumbing is required.
11Are the items fully assembled?
Usually there is some simple assembly required. Instructions and any tools needed will be supplied. We are unable to offer assembly services.
12Do you export/ship internationally?
Yes, we can arrange export orders, however all export/customs and freight costs must be arranged and paid for by you directly.

This Privacy Policy ensures you are aware of how SALON FURNITURE securely treats your personal or protected information obtained from browsing our website. Personal information is considered any information you provide to us either expressly or indirectly from browsing our website. Our policy defines the processes and practices we have implemented to ensure your personal information is not mistreated in any way. The collection of sensitive personal information is restricted by the provisions of the Privacy Act. Such information would only be collected if it applies to the goods or services that we sell.

Privacy Policy

The policies implemented apply to the following topics:

  • Internet Address (IP address)
  • Cookies
  • Personal Data
  • Email
  • Network Usage
  • User Account Termination

INTERNET ADDRESS/ACCESS

  1. SALON FURNITURE may temporarily store your internet address (IP) and the pages you access and a timestamp of when you accessed them to monitor user traffic through its website. We intend to use this data collected to generate statistics that aid us to deliver better web content services to our users.
  2. SALON FURNITURE promise not to distribute collected user information to any third party unless required by applicable government legislation.
  3. When finished with collected data, SALON FURNITURE promise to destroy your IP address and web page access information immediately.

COOKIES

  1. When you arrive at our website, SALON FURNITURE may issue you a per-session cookie. If your browser receives an alternate type of cookie, please report the incident to us at info@salonfurniture.co.nz and we will investigate the matter.
  2. SALON FURNITURE will issue your web browser a per-session cookie for the purposes of tracking user sessions when you login to our online ordering system. Per-session cookies embed a small amount of data (usually a session identifier) during a browsing session and expire when you exit the browser.
  3. SALON FURNITURE cookies are strictly intended to store information pertaining to a users session. Although unlikely, SALON FURNITURE will condemn any party that intercepts or distributes malicious content via its cookies. If you experience unusual activity whilst browsing our website, please report the incident to us at info@salonfurniture.co.nz and we will investigate the matter.

PERSONAL DATA

  1. When you submit personal information to SALON FURNITURE by filling out any online enquiry forms or emails, the requests are directly sent to our personnel.
  2. All personal information received is retained for SALON FURNITURE to fulfil the request being made. Unless required by applicable government legislation, we require your express permission to disclose your information to a third party.
  3. Personal information may be securely retained for reference purposes and properly destroyed thereafter.

EMAIL

  1. In some parts of the website, SALON FURNITURE will ask you for personal information, including your email address. Your email address will only be used for the purposes stated and will not be disclosed beyond SALON FURNITURE without your express permission.
  2. SALON FURNITURE may contact you through your nominated email address. Unless prior consent is given, SALON FURNITURE will not use your email address for anything other than to satisfy the purposes for which it was disclosed.
  3. SALON FURNITURE may contact you via your email nominated email address for administration and sales purposes only.
  4. SALON FURNITURE promise not to distribute your email address to any other parties without prior consent from you.

NETWORK USAGE

  1. Network data traffic to and from our web servers will be monitored at all times. If excess data traffic is detected, SALON FURNITURE reserves the right to cancel any or all user requests. SALON FURNITURE may log its data traffic and source IP addresses of any internet request. Such information would be protected and only disclosed to authorities or law enforcement bodies with a successful warrant application.

USER ACCOUNT INFORMATION

  1. We will retain your user details within the online system. The information is retained for the purposes of following up prior orders and resolving any discrepancies. Order details are retained for a period of up to 7 years or as required by applicable government legislation.

CONTACT US

Please feel free to contact us if you require further information or a clarification of any statements above.


SALON FURNITURE LTD