Frequently Asked Questions
Answers to the questions our customers ask most often. If you cannot find what you need, call us free on 0800 890 027 or email [email protected].
Showroom and stock
Yes. Our showroom is at 17 Allens Road, East Tamaki, Auckland (the driveway is between 21 and 23 Allens Road). It is open Monday to Friday, 9am to 5pm, closed on public holidays, and no appointment is needed.
If you would like to see a particular item, please contact us first so we can confirm it is on display.
Yes. We keep most of our furniture range in stock at our Auckland warehouse, with regular shipments throughout the year to maintain good availability.
Popular items can occasionally sell out between shipments. If something is temporarily out of stock, we will let you know the expected arrival date and, where possible, an estimated waiting time. For some high-demand or special-order items, the lead time can be around 3–6 months, depending on supplier availability and shipping schedules.
If you are ordering in bulk or need several furniture items, please check availability with our team before you order.
Shipping and delivery
Yes. We deliver salon furniture and equipment throughout New Zealand, including the South Island. We also deliver to selected locations in the Pacific region, excluding Australia. For Pacific deliveries, all freight, export, customs, duties and taxes must be arranged and paid for directly by the customer.
It depends on your location, the item and stock availability. Most in-stock items are dispatched within 1–3 business days. Delivery then generally takes:
- Auckland: 2–4 business days
- North Island: 4–7 business days
- South Island: 4–14 business days
Bulky, oversized or rural deliveries may take longer. Delivery times are estimates and can vary with carrier schedules, weather, public holidays or other delays.
Shipping is calculated on your delivery location and the size and cubic dimensions of your order. For furniture and other bulky items, the cost depends on the destination and freight requirements. We include the delivery cost in your quote.
Yes. For online orders and standard-size items, you will receive tracking details by email once your order has been dispatched.
For bulky furniture, depending on the delivery service, we will either send you a tracking link or monitor the delivery ourselves and keep you updated with the estimated delivery time.
Yes, we deliver to both residential and commercial addresses throughout New Zealand. Extra charges may apply for residential addresses, rural locations and deliveries that need access to multiple levels. We will confirm any extra charges in your quote.
No. Our standard delivery is door to door: your order is delivered to the entrance of your salon, business or home. Drivers cannot move furniture into rooms, carry items up stairs or through lifts, unpack products or remove packaging.
If you need special delivery instructions or extra services, please contact us before you order so we can discuss the options and arrange them with the carrier where possible.
Product information
Yes. Our salon, beauty and barber furniture is designed for professional commercial use and built for busy salon environments.
Yes. All our salon and barber chairs have professional hydraulic pumps for smooth height adjustment. Specifications and dimensions are listed on each product page. If you are not sure whether a chair or bed suits your needs, please contact us.
Our chairs are made with heavy-duty frames, premium vinyl upholstery and high-density foam cushioning for comfort and durability.
Most items are stocked in black, white or tan, or as shown on the product page. For vinyl-finished items, custom colours may be possible. Please contact us with your requirements.
Because regulations and fitting locations vary, some items are not pre-wired and holes are not always pre-cut. Fittings to suit the unit are supplied with certain models. Please contact us to confirm what is included with a specific item.
It depends on the product. Some items arrive fully assembled and others need minor assembly. For products that need assembly, we send you the assembly details once your order has been placed. We are unable to offer an assembly service.
Yes, replacement parts are available for many of our products. Please contact us with your order details and product information and we will help.
Yes. Our salon basins are designed to be compatible with New Zealand plumbing standards, and all required tapware, hoses and fittings are supplied with the basin.
Installation must be done by a licensed plumber to make sure it is set up correctly and complies with regulations. Not using a licensed plumber may void the product warranty. The plumber is responsible for supplying and installing any additional components needed to meet local council requirements, regulations or site-specific needs.
LED mirrors must be installed by a licensed electrician.
Ordering and payment
Our Furniture category works as a Request a Quote service rather than an online checkout:
- Click Request a Quote on each furniture item you are interested in, to add it to your quote list.
- When you have finished, click the View Quote icon at the top right of the page to review your items.
- Enter your contact details and delivery address, and submit your request.
We will send you a personalised quote, including delivery costs. Once you accept it, we will explain the next steps to finalise your purchase and arrange delivery.
Yes. Items in our Products category can be bought through our online checkout. Add the product to your cart, go to checkout, enter your contact and delivery details, choose PayPal as your payment method and complete your purchase. You will receive an order confirmation, and tracking details once your order has been dispatched.
We accept Visa, Mastercard and direct bank deposit. Credit card payments incur a 2.5% surcharge. Online product orders are paid through PayPal at checkout. All payments are processed securely through trusted payment providers.
Quoted furniture orders require a 50% deposit, with the balance due before delivery.
Yes. We email you a tax invoice once your order has been dispatched.
We offer flexible payment through eLeasing finance. Finance is subject to approval, credit criteria and applicable terms and conditions.
We can also offer layby on selected purchases. Please contact our team to discuss the options for your salon set-up. A deposit of at least 25% secures your selected items for up to 2 months. Once full payment has been received, we ship your goods or release them for collection.
Returns and warranty
Yes. All our products are backed by a manufacturer’s warranty. Warranty periods vary by product, and full details are on each product page. Our warranty terms are also set out in our Terms of Trade, which we provide when we quote.
Products that need professional installation must be installed by a licensed technician, such as a licensed plumber or electrician. Not doing so may void the warranty, in line with the applicable warranty terms.
If an item is faulty and covered by warranty, we will assess the issue and arrange a repair, replacement or refund, in line with the warranty terms.
No. We do not offer sale or return, and we do not accept returns or give refunds for change-of-mind purchases.
In some circumstances, and at our discretion, we may offer a refund, exchange or store credit on selected items, subject to our approval and return conditions. The item must be unused, in its original unopened packaging, and returned within the return period we specify. A 15% restocking fee applies. Original freight charges are non-refundable, and return shipping is paid by the buyer.
Please contact us as soon as possible with your order details, photos or videos, and a clear description of the issue. We will review it and work with you on a suitable solution as quickly as we can.
General questions
Both. We supply trade and retail customers across New Zealand. Whether you are a salon, barber, beauty professional, business owner or individual customer, you are welcome to buy from us.
Trade accounts are for products only and do not apply to furniture. To register, go to Account on our website, select Login, then click Trade Registration and complete the form. Once your registration has been approved, you can see trade pricing and buy products online.
We help salon, beauty and barber professionals create spaces that look great, work well and stand up to everyday business.
- A wide range of quality salon, beauty and barber furniture at competitive prices, with styles to suit different spaces, budgets and designs.
- Friendly, reliable service from your first enquiry through to delivery, including help choosing the right furniture.
- New Zealand-wide delivery, and an Auckland showroom where you can see selected products.
Whether you are opening a new business, renovating or updating your furniture, we are here to help you create a professional, stylish and functional space your clients will love.
Still have a question?
Our team is happy to help. Call us free on 0800 890 027, email [email protected], or visit our East Tamaki showroom, Monday to Friday, 9am to 5pm.