Sales information

SUPPLY OF GOODS

The Company does not supply Goods on “sale or return” and all sales are deemed final. Where at the discretion of the Company, the Company has agreed to accept Goods for return:

Where You have ordered Goods from the Company, and Your order has been accepted, no cancellation or alterations may be made to the order without the express written consent of the Company. The Company retains the right to charge reasonable costs incurred where the Company accepts a cancellation. There is no refund on deposits for custom or made to order items. 

Goods on “special” or “clearance” will not be accepted for return or refund.
The Company retains the right to accept or decline any order for Goods in whole or part, and/or to sub-contract the supply of Goods, and nothing in this Agreement shall be negated for failure to deliver the full content of any order. Any claims for damaged or defective Goods must be made within 36 hours of delivery of the Goods to you, and the Goods must be held until the Company advises in writing that the Goods may be collected, returned or destroyed. Failure to retain defective or damaged Goods until notified in writing will nullify any claim. The Company retains the right to determine whether it replaces or provides a credit to Your account for any Goods found to be damaged or defective. 

DELIVERY

If the Goods are ready for delivery on the date specified by You, and You do not accept, or are unable to accept delivery, or the Company’s carriers cannot gain reasonable access to make delivery, the Company shall be entitled to invoice You for any delivery charges incurred. 

Short Delivered: Where Goods have been delivered to Your premises by the Company or their carriers, no claim for shortage will be accepted where the delivery documents have not been amended to show the actual Goods delivered,
and signed by You and a representative of the carrier company. 

Received Damaged: You are expected to examine the product on delivery prior to signing “received in good order and condition” as signing this negates any further claims on cartage. If damage is noted on signing You must notify the Company immediately, and within seven (7) days of receipt of goods.

ASSEMBLY & INSTALLATION

Due to the nature of furniture, most items cannot be delivered fully assembled due to possible damage during shipping or delivery. Assembly and installation is your responsibility. A qualified technician must conduct any plumbing and electrical work.

PAYMENTS

We accept payment by Debit card, Credit card, Direct Bank Deposit. Any deposits, including part-payment are strictly nonrefundable. A 3.5% surcharge is applicable for payments made by credit card.

WARRANTY

A 5-year structural warranty applies from date of purchase on furniture products, including a 2-year warranty on vinyl* and hydraulics, except trolleys, stools, standard tapware and other accessories where a 1-year warranty applies. Warranty is only valid, if installed by licensed technician, electrician or plumber.

Electrical products (except LED Mirrors, see below Note 1) have a 3-year warranty on electrical components.

There is no warranty on factory seconds, ex showroom or ex demo items.

*Vinyl warranty does not cover rips, tears, wear and tear and chemical damage.

Note 1:
LED MIRRORS & FRAMED MIRRORS

•  3-year warranty for Residential / Domestic use only
•  2-year warranty – Commercial use (* defined below)

*Commercial use means activities conducted on property developed for industry, commerce, trade, recreation, or business or being developed to be occupied for such purposes.

LIMIT OF LIABILITY

This Agreement represents the entire understanding between the Company and Yourself, and takes precedence if any inconsistencies arise. 

Where You are a “business” as defined in Consumers Guarantees Act 1993, and You are acquiring the Company’s goods (“Goods”) (and/or services) for the purpose of a business, the Consumer Guarantees Act 1993 does not apply. 

The Company accepts no responsibility in respect of any loss of any kind suffered by You, whether direct or indirect, consequential or economic, profits, expenses or otherwise, because of an act on behalf of the Company, an employee, or agent, whether such act was through negligence or omission, or through failure to supply the Goods (or services) of a particular nature, type or size, or for failure to provide within a specified time period or otherwise. In any case, and at the Company’s sole discretion, liability shall be limited to the amount You would have paid should the transaction have met those requirements.

You are relying on Your own judgment regarding the nature, quality, and condition of the Goods and their sufficiency for any purpose. No representation by the Company or its servants or agents whether orally or in writing shall constitute a sale by definition.