In the media

Kirsty Giles in Pro Collective: what today’s salon clients expect from the space

Pro Collective NZ, 12 May 2026. Article by Erin Berryman.

Pro Collective NZ looked at how New Zealand salons are adapting to higher client expectations in an industry worth around $1.4 billion, with more than 5,500 businesses. The piece covers hospitality-inspired interiors, biophilic design (natural light, plants, natural materials) and the role of small luxuries in keeping clients coming back, at a time when many people treat their salon visit as a form of self-care.

What Kirsty Giles told Pro Collective

Salon Furniture’s Kirsty Giles was one of the industry voices in the article. Her take on where salons are heading:

“It’s no longer just about functionality. Clients expect a premium, comfortable experience from the moment they walk in.”

She also points out that creating a memorable in-salon experience is one of the most powerful ways for a salon to stand out from the competition, which is exactly what the right furniture, layout and lighting are there to support.

Read the full article at Pro Collective NZ.

Planning a fit-out? Visit our showroom at 17 Allens Road, East Tamaki, Auckland (Monday to Friday, 9am to 5pm) or call 0800 890 027. See our salon chairs and barber chairs.

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